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What 10,000 Customer Reviews Say About AI in Home Services

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team members’ stories are being featured in a movie premiere this fall.

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"Pathway to Hope" Documentary Celebrates the Successes of BYU-Pathway Students

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team members’ stories are being featured in a movie premiere this fall.

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Our 2025 Global Impact

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team members’ stories are being featured in a movie premiere this fall.

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Hire Bloom Named No. 541 on the 2026 Inc. 5000 List

Hire Bloom ranked No. 541 on the 2026 Inc. 5000 with 645% three-year revenue growth — nearly 5x the list median. Here's what it means to us.

Staff Augmentation vs. Outsourcing: What's the Difference (and Which One Do You Need)?

Staff augmentation vs. outsourcing: one keeps you in control of your team, one adds a layer between you and your customers. How to choose.

State of Home Services 2026

The operators winning with AI in 2026 aren't the fastest adopters — they're the most deliberate. Highlights from our survey of 32 operators.

What 10,000 Customer Reviews Say About AI in Home Services

We analyzed 10,938 Google reviews of home services companies. Customer sentiment toward AI ran 78% negative — here's what's failing and what works.

AI vs. Human Customer Service: A CFO's Field Notes

Cambridge Air CFO Bryant Blair on AI vs. human customer service, clearing a 2,000-case backlog, and why his team still answers the phone.

Private Equity Is Consolidating Home Services. The Best Owners Aren't Rushing to Sell.

Private equity is pouring into home services—53% of operators got the call last year. Why the best owners aren't rushing to sell.

HVAC Leaders Are Turning to AI for Answering Services — What's Working and What's Not

HVAC operators are aiming AI at the phone—the one place customers punish it most. What's working, what's not, and how to fix it.

Case Study: An Established Tech Company

How Zight cut two-month hiring cycles and recruiting fees to staff customer success roles within two weeks.

Bloom Guest Speaker Series: Davis Smith, CEO & Founder of Cotopaxi

Cotopaxi founder Davis Smith shared life principles and advice with Bloom's global team in our Guest Speaker Series.

Case Study: Building a world-class customer service team with Bloom

How SaaS startup Graphite built 100% of its customer support team with Bloom—26 team members resolving 5,300+ tickets a month.

Bloom Guest Speaker Series: Blake Murray, CEO and Co-Founder of Divvy

Divvy CEO and co-founder Blake Murray spoke with the Bloom team about faith, leadership, and building a business.

Bloom Guest Speaker Series: Jeremy Andrus, CEO of Traeger

Traeger CEO Jeremy Andrus joined Bloom's Guest Speaker Series to share his story and advice with our global team.

How Building a Remote Customer Service Team in 2025 Will Set You Up for Success

Why building a remote customer service team sets you up for success: coverage, cost control, and access to better talent.

Why Global Talent Acquisition in 2024 is the Key to Accelerating Your Company’s Growth

Global talent acquisition is more accessible than ever. Why hiring across borders accelerates company growth.

How To Outsource Customer Service Without Compromising Quality

Outsourcing customer service usually means a quality tradeoff. Here's how to avoid it.

An Industry-Leader Travel Company

How Travelpass Group expanded customer support without the cost of US hiring or the quality tradeoffs of a traditional BPO.

Cut Costs Without Sacrificing Quality: The Future of Customer Service Excellence

You don't have to trade service quality for savings. Three ways to lower customer service costs while keeping customers happy.

Remote Roles Are the Secret to Building A-Player Teams in 2025

Why the best teams are built remotely—and how remote roles widen your access to A-player talent.

Managing Remote Customer Service Teams Effectively: The Ultimate Playbook for 2025

A playbook for managing remote customer service teams: hiring, training, tools, and keeping performance high.

The Ultimate Guide to Customer Support Staffing - Offshore Edition

A guide to offshore customer support staffing: the benefits, the risks, and how to build a team that delivers.

2024 Bloom Impact Report

Bloom's 2024 impact: the jobs created, wages paid, and lives changed across our global talent community.

You’re Not Stuck — Your Hiring Strategy Is

High attrition, rising payroll, declining service quality. The problem isn't the labor market—it's the hiring strategy.

Why Remote Attrition Is a Strategy Problem—Not a Talent Problem

High attrition isn't inevitable. Why turnover is a strategy problem, and how to fix the strategy.

The True Cost of Customer Service Turnover—and How Remote Teams Can Solve It

What customer service turnover really costs—and how remote teams improve retention and ROI.

Banner Case Study

How Banner Pest replaced no-show interviews and weeks-long recruiting with reliable hiring rounds through Bloom.

Remi Case Study

How roofing innovator Remi staffed new roles in days—not weeks—while growing 50% quarter over quarter.

Is Outsourcing Right for Your Business—And Where Do You Start?

Global hiring isn't right for every role. Three questions to ask before you outsource—and where to start if the answer is yes.

The BYU-Pathway Difference: What Makes our Talent the Best in Outsourcing

Most of Hire Bloom's talent pool comes from BYU-Pathway. Here's what the program is and why it matters for the people you hire.

What Best Choice Roofing's CEO Gets Right About AI in Home Services

Best Choice Roofing CEO Bryce Barnett on AI, international hiring, and private equity — highlights from our live AMA.

Hire Bloom Named No. 8 on the 2026 Inc. Regionals: Rocky Mountains List

Hire Bloom has been named No. 8 on the 2026 Inc. Regionals: Rocky Mountains list. Inc.'s Regionals is the regional extension of the national Inc. 5000

Bloom named #1 Fastest-Growing Company in Utah Valley

This week, we were honored to be named the fastest-growing company in Utah Valley by UV50. This award tracked the growth of Utah Valley companies from

"Pathway to Hope" Documentary Celebrates the Successes of BYU-Pathway Students

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team

Our 2025 Global Impact

As we reflect on the milestones of 2025, we are overwhelmed with gratitude for the growth and transformation we have witnessed within our global commu

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