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What 10,000 Customer Reviews Say About AI in Home Services

We analyzed 10,938 Google reviews of home services companies. Customer sentiment toward AI ran 78% negative — here's what's failing and what works.

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"Pathway to Hope" Documentary Celebrates the Successes of BYU-Pathway Students

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team

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Our 2025 Global Impact

As we reflect on the milestones of 2025, we are overwhelmed with gratitude for the growth and transformation we have witnessed within our global commu

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Remote customer service team members working from home offices

Remote CSRs Are How You Build A-Player Support Teams That Stay

Remote CSRs widen the talent pool, cut quits by a third, and save about $21K per hire. The data, and what changes when you hire this way.

Smiling remote customer service rep working from her home office

Managing Remote Customer Service Teams: The 2026 Playbook

How to manage and scale a remote customer service team: six best practices, the KPIs that matter, and a 90-day onboarding plan.

Is Outsourcing Right for Your Business—And Where Do You Start?

Not every role works remotely. Three questions to ask before you outsource, and where to start if the answer is yes.

Home service profit margins in 2026: what 32 operators say about the squeezed middle

Home Services Profit Margins in 2026: Why the Middle Is Getting Squeezed

59% of home services operators improved margins last year, but half of mid-sized companies saw them fall. What's squeezing the middle.

Staff augmentation vs. outsourcing guide for customer service and support teams

Staff Augmentation vs. Outsourcing: The 2026 Guide for Support Teams

Staff augmentation vs. outsourcing for support teams: how they compare on control, cost, and quality, and how to choose.

How to outsource customer service without losing quality

Outsourcing Customer Service? 7 Ways to Keep Quality and Control

Seven ways to outsource customer service without losing quality, plus the questions to ask any provider before you sign.

Your team works in office. Here's how to set up a remote pilot with Hire Bloom.

Your team works in office? Here's how companies set up their first remote pilot with Hire Bloom — from Check City's 5-person start to 14.

Hire Bloom Named No. 541 on the 2026 Inc. 5000 List

Hire Bloom ranked No. 541 on the 2026 Inc. 5000 with 645% three-year revenue growth — nearly 5x the list median. Here's what it means to us.

What 10,000 Customer Reviews Say About AI in Home Services

We analyzed 10,938 Google reviews of home services companies. Customer sentiment toward AI ran 78% negative — here's what's failing and what works.

HVAC Leaders Are Turning to AI for Answering Services — What's Working and What's Not

HVAC operators are aiming AI at the phone—the one place customers punish it most. What's working, what's not, and how to fix it.

AI vs. Human Customer Service: A CFO's Field Notes

Cambridge Air CFO Bryant Blair on AI vs. human customer service, clearing a 2,000-case backlog, and why his team still answers the phone.

Private Equity Is Consolidating Home Services. The Best Owners Aren't Rushing to Sell.

Private equity is pouring into home services—53% of operators got the call last year. Why the best owners aren't rushing to sell.

Case Study: An Established Tech Company

How Zight cut two-month hiring cycles and recruiting fees to staff customer success roles within two weeks.

Case Study: Building a world-class customer service team with Bloom

How SaaS startup Graphite built 100% of its customer support team with Bloom—26 team members resolving 5,300+ tickets a month.

An Industry-Leader Travel Company

How Travelpass Group expanded customer support without the cost of US hiring or the quality tradeoffs of a traditional BPO.

The Ultimate Guide to Customer Support Staffing - Offshore Edition

A guide to offshore customer support staffing: the benefits, the risks, and how to build a team that delivers.

You’re Not Stuck — Your Hiring Strategy Is

High attrition, rising payroll, declining service quality. The problem isn't the labor market—it's the hiring strategy.

Why Remote Attrition Is a Strategy Problem—Not a Talent Problem

High attrition isn't inevitable. Why turnover is a strategy problem, and how to fix the strategy.

The True Cost of Customer Service Turnover—and How Remote Teams Can Solve It

What customer service turnover really costs—and how remote teams improve retention and ROI.

The BYU-Pathway Difference: What Makes our Talent the Best in Outsourcing

Most of Hire Bloom's talent pool comes from BYU-Pathway. Here's what the program is and why it matters for the people you hire.

What Best Choice Roofing's CEO Gets Right About AI in Home Services

Best Choice Roofing CEO Bryce Barnett on AI, international hiring, and private equity — highlights from our live AMA.

Hire Bloom Named No. 8 on the 2026 Inc. Regionals: Rocky Mountains List

Hire Bloom has been named No. 8 on the 2026 Inc. Regionals: Rocky Mountains list. Inc.'s Regionals is the regional extension of the national Inc. 5000

Our 2025 Global Impact

As we reflect on the milestones of 2025, we are overwhelmed with gratitude for the growth and transformation we have witnessed within our global commu

"Pathway to Hope" Documentary Celebrates the Successes of BYU-Pathway Students

We started Bloom to help BYU-Pathway students around the world grow their income through online work. We’re thrilled to announce that some of our team

Pest Control's Biggest Challenges: What 15+ Pros Told Us at PestWorld 2025

Pest Control's Biggest Challenges: What 15+ Pros Told Us at PestWorld 2025

Staffing tops the list, but it isn't the only one. What 15+ pest control leaders at PestWorld 2025 said about their biggest challenges.

Bloom named #1 Fastest-Growing Company in Utah Valley

This week, we were honored to be named the fastest-growing company in Utah Valley by UV50. This award tracked the growth of Utah Valley companies from

2024 Bloom Impact Report

Bloom's 2024 impact: the jobs created, wages paid, and lives changed across our global talent community.

Cut Costs Without Sacrificing Quality: The Future of Customer Service Excellence

You don't have to trade service quality for savings. Three ways to lower customer service costs while keeping customers happy.

Why Global Talent Acquisition in 2024 is the Key to Accelerating Your Company’s Growth

Global talent acquisition is more accessible than ever. Why hiring across borders accelerates company growth.

How Building a Remote Customer Service Team in 2025 Will Set You Up for Success

Why building a remote customer service team sets you up for success: coverage, cost control, and access to better talent.

Bloom Guest Speaker Series: Jeremy Andrus, CEO of Traeger

Traeger CEO Jeremy Andrus joined Bloom's Guest Speaker Series to share his story and advice with our global team.

Bloom Guest Speaker Series: Blake Murray, CEO and Co-Founder of Divvy

Divvy CEO and co-founder Blake Murray spoke with the Bloom team about faith, leadership, and building a business.

Bloom Guest Speaker Series: Davis Smith, CEO & Founder of Cotopaxi

Cotopaxi founder Davis Smith shared life principles and advice with Bloom's global team in our Guest Speaker Series.

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