2025 Global Impact Report | Hire Bloom Research

Founders' message

A year of building ahead

As we reflect on 2025, there are many moments and milestones that stand out. We moved into a new office in our Utah HQ with room for our expanding team. We also opened our first international office in Nairobi, Kenya, and have broadened our presence and impact in that region. We won the Utah Valley Fastest Growing Company Award, which was a great chance to shine a light on our team's hard work over the years.

In addition to these brick-and-mortar milestones, the stories of some of our team members were beautifully told in the BYUtv documentary "Pathway to Hope," which we were grateful to witness and participate in.

As we've continued to grow our corporate team and our global workforce, we've expanded our operational capacity and internal processes, thinking to the future. While we'll always be a scrappy startup at heart, we're heading into yet another growth stage, maturing as a business and magnifying our impact for both our global teams and our US-based clients.

As you read through our 2025 impact report, you'll see the stories and stats of our team members around the world. They're the reason we started down this path almost five years ago, and why we continue to do what we do at a furious pace and with passionate hearts. Whatever your involvement, big or small, thanks for supporting what we do and why we do it. Here's to another year of learning, growth, struggle, impact, and building ahead.

John & EricCo-founders, Hire Bloom

“Pathway to Hope”

Emmy-winning journalist Jane Clayson Johnson went to Africa to meet with BYU-Pathway students in her documentary “Pathway to Hope.” Many of the students she spoke with work for Hire Bloom and Springboard. Their stories inspire and uplift us. Watch it free on BYUtv.

How Hire Bloom creates impact

Two connected companies, one mission

Hire Bloom

Our flagship business makes it easy for US companies to find and hire international team members for entry-level roles. We keep a global talent pool of pre-vetted, English-speaking professionals and embed them directly into companies' teams, where the client has full control over management, training, and performance. In 2025 we also rolled out our managed services model in our Nairobi, Kenya office, which lets us manage scaled teams on behalf of clients.

Springboard

Our sister company works with current BYU-Pathway students to prepare for long-term careers by giving them dignified remote-work opportunities and resume-building experience.

Together, Hire Bloom and Springboard help our global team members overcome some of the challenges of their local markets by bringing them into the online, global economy, benefiting them, their families, and their communities.

The BYU-Pathway difference

Why our team members stay

For both Hire Bloom and Springboard, we source the majority of our talent through BYU-Pathway Worldwide. Because these individuals have studied at a US-accredited, online university, they speak great English, know how to work with US companies, and are accustomed to remote work.

These BYU-Pathway students and graduates often live far away from traditional BPO hubs like Manila, Delhi, or Mumbai. This means that they don't take the opportunity to work for a US company for granted. They work harder and stay longer than traditional candidates: the report measured 86% retention on average.*

*As published in the 2025 Global Impact Report.

Mamello, South Africa — MamelloSouth Africa

Gazelem, Philippines — GazelemPhilippines

Our global reach

Where our team lives

key regions: Latin America, Africa, and Asia-Pacific

continents with Hire Bloom and Springboard team members

countries represented across the global team

World map of the Hire Bloom and Springboard team

Latin America63%of the team

Asia-Pacific24%of the team

Africa13%of the team

Pay & productivity

More income, and a say in where it goes

82%

reported their financial situation has improved since starting at Hire Bloom

average income growth compared with their previous job

8,068

jobs created to date

Here's where they're investing their additional income

67%Everyday expenses

56%Education

49%Savings

40%Healthcare

21%Major purchases

Job security, rights & representation

Treated fairly, and heard

91%

report they feel treated fairly and without discrimination at Hire Bloom/Springboard and the client company they work for

82%

report they feel comfortable expressing concerns at work

“Hire Bloom gives me freedom. To make the kind of money I make here in my country, you have to be a C-level executive.”
Jolman Martinez, Colombia

Personal well-being

Time back, and a life outside of work

83%

report their current work-life balance is good or excellent

81%

report their emotional well-being has improved since joining Hire Bloom

74%

have more time outside of work compared to their previous job

Here's where they're investing their additional time

64%Quality time with family

54%Service

51%Higher education

39%Physical health

“In my previous jobs, I had to commute for 2 and a half hours each way on a normal day. Now I have more time and I make enough to be able to financially take care of my grandpa.”
Katerine Angel, El Salvador

Skills & development

Careers, not just jobs

95%

report their current role has helped them develop new skills and/or improve existing ones

89%

are satisfied with the training and professional development opportunities they've received

74%

of our workforce is college-educated through a US-accredited university

Philip, South Africa — PhilipSouth Africa

“Through my Hire Bloom job I am now better off in Ghana than my family members who have immigrated to the United Kingdom.”
Helena Akorley, Ghana

Motivation & sense of accomplishment

Work that feels like it matters

89%

report they feel motivated in their current role

91%

get a sense of accomplishment from the work they do

87%

report their job provides them with opportunities to take on meaningful or impactful work

“My mother worked for years in low-paying jobs, but since I started at Hire Bloom, she no longer has to work. I was able to help her finally go to the dentist and catch up on her health as well.”
Issa Torres, Honduras

Team member stories

The people behind the numbers

Diana GarciaQA Analyst · Colombia

Diana's story

“I had a company with my husband in the travel industry. Things were really good. We were really excited about everything and life was going in the direction that we always wanted. But when the pandemic arrived, things started to change and we had to close the company. Then in 2022, my husband had a car accident and passed away. I had three kids at that point and my youngest was only one year old. It was really tough for our family to start again and rebuild our life. I decided to move back to my hometown to have more support from people around me.”

“I needed to find a new job because my income at the time was not enough to move to a new city and start my life over. A friend told me about Hire Bloom and now it's already been three years since I started working for my client. I have grown a lot in the company and received more opportunities and responsibilities. Now I even train the new hires we get on the team.”

“This job isn't something I take for granted. I think the fact that I learned English on my own without any lessons was God's blessing to prepare me to have all the tools that I needed for the future to face all the things that I needed to go through.”

“Being able to balance having three kids at home and to make enough money to support the family by myself is amazing. I'm super happy and grateful for this opportunity to have this job and grow in this company.”

▶Watch Diana's story

In their own words

“With Hire Bloom, I have tripled my income. Where I live, some of the kids I play soccer with don't even have shoes. So last weekend, I took five of them to the mall so they could each pick out a pair of shoes. It felt good, like I'm doing something.”

Roberto (Robert) ChavezCustomer Support Manager · El Salvador

▶Watch Roberto's story

“My wife is pregnant. The feeling of expecting a baby is one thing, and the feeling of knowing that you can actually take care of the baby is another thing. This job helped me to be more excited to have this baby.”

Julius Musa FornieSupport Leader · Sierra Leone

▶Watch Julius's story

“When I started with my client through Hire Bloom, I was able to not only pay my student loans, but I was able to bring my mother to a private hospital and to a private doctor where they could pay more attention to her. Her health is now more stable.”

Mariko CamposMentor Support Agent · The Philippines

▶Watch Mariko's story

“Earning in dollars literally saves my family. Springboard changed my life drastically. I'm married and I'm looking to have kids. We have a house and we have land. If anything happens in our lives, we have savings.”

Ana VasquezCustomer Support Agent · Bolivia

▶Watch Ana's story

Client impact

What 2025 looked like for our clients

Hire Bloom aims to provide world-class service to its clients. Here is a snapshot of 2025 performance for the companies our team members work with.

$21,734

estimated annual cost savings per Hire Bloom team member*

2.7x

better retention than the industry average*

Hire Bloom's Net Promoter Score during 2025

*As published in the 2025 report; compared with Bureau of Labor Statistics data.

remi

Client spotlight

What happens when a roofing company scales from one Hire Bloom hire to 38.

Hire Bloom team members across quoting, QA, permitting, and compliance

$712K

estimated annual cost savings for Remi

In 2025, roofing innovator Remi grew nearly 50% quarter over quarter and needed a reliable way to scale operations without overloading leadership. They went from a single Hire Bloom placement to 38 team members, kept 80% of their frontline Hire Bloom team, and saved 320+ recruiting hours. Pius Anebi from Abuja, Nigeria, was the first to join; the job quadrupled his income.

Read the full Remi story →

Methodology

Team-member statistics come from Hire Bloom's 2025 impact survey of Hire Bloom and Springboard team members, who were asked about pay, job security, well-being, skills and motivation, and about how they use their additional income and time. Operating figures (jobs created, countries, team distribution, retention, NPS) come from Hire Bloom's internal records for 2025. The cost-savings estimate compares Hire Bloom's rates with Bureau of Labor Statistics wage data for comparable US roles. Client figures and quotes were provided by the clients named.

For the year-in-review story, read Our 2025 Global Impact on the blog. For the year before, see the 2024 Bloom Impact Report.

FAQ

How much does a team member's income change?

On average, team members report a 3x increase in income compared with their previous job, and 82% say their financial situation has improved since starting at Hire Bloom. The most common uses of the additional income are everyday expenses (67%), education (56%), savings (49%) and healthcare (40%).

Where does Hire Bloom find its talent?

The majority of Hire Bloom and Springboard team members come through BYU-Pathway Worldwide, a US-accredited online university. 74% of the workforce is college-educated through a US-accredited university, which is why team members speak strong English and are used to working with US companies.

What do clients save by working with Hire Bloom?

The report estimates $21,734 in annual cost savings per Hire Bloom team member compared with Bureau of Labor Statistics wage data. Hire Bloom's Net Promoter Score for 2025 was 76. Remi, the client featured in the report, estimated $712K in annual savings across 38 team members.

What is Springboard?

Springboard is Hire Bloom's sister company. It works with current BYU-Pathway students, giving them dignified remote-work opportunities and resume-building experience to prepare for long-term careers.

Global Impact Report 2025

Our global impact