Case study

How Banner Pest Services achieved massive time and cost savings

$115k

Saved annually by partnering with Hire Bloom

2.8x

Better retention than hiring US agents

2.4x

Banner helps workers earn more than in their local markets

Highlights

General Manager Wendy Gibson was skeptical that offshore talent could meet the
After a successful pilot in collections, Check City expanded to 14 Hire Bloom team members
Hire Bloom team members make up 28% of headcount in those departments but only 18.5%
86% three-month retention rate — 2.87x better than the 30% US industry average

Scaling challenges in a competitive market

When Banner, a fast-growing Utah-based company with customers across California, needed to scale, COO and co-founder Nate Sorensen ran into familiar challenges. Local hiring in Utah County was slow and unreliable — candidates often skipped interviews, and recruiting took weeks. The team needed dependable hires fast, but concerns about offshore quality initially held them back.

Past experiences with offshore providers had been disappointing. Though the cost savings were clear, most created management barriers that limited Banner’s ability to train employees directly or address performance issues effectively.

“Hire Bloom to me is pure reliability, it’s been really good for our business.”

Nate Sorensen

Chief Operating Officer, Banner Pest Services

A different caliber of talent

When Nate found Hire Bloom, he decided to give it a try despite his doubts about offshore quality. Hire Bloom let him stay in control of his team while still gaining cost benefits.

“From Day One, the process was reassuring,” said Nate. “Hire Bloom showed a confidence in their candidates I hadn’t seen from other offshore companies.”

“We love the model,” he added. “I’ve worked with offshore teams before, and the difference with Hire Bloom is striking. The quality of candidates just feels different because of where they’re sourced.”

What set Hire Bloom apart was its direct management model, which gave Banner full control over training and daily operations.

Hire Bloom is “good for business”

Hire Bloom has made Nate’s life easier in several ways:

Faster recruiting: “If I message Hire Bloom, I could have interviews by the end of the week and someone training by Monday,” Nate said.
Higher retention: Hire Bloom team members love their jobs and stay long-term, leading Nate to view them as bridge roles for future growth.
Fewer no-shows: “We’ve done around 20 interviews and only one didn’t show up — far better than local hiring,” Nate noted.
Quick learners: Hire Bloom employees ramp up faster than many US hires, reducing training time.
Stronger culture: Nate values how Hire Bloom team members add diversity and energy to the company.

Today, Banner considers Hire Bloom their go-to solution for roles where both cost-effectiveness and quality matter, proving that offshore hiring done right delivers genuine business impact.

Angy’s journey with Banner and Hire Bloom

Before joining Banner through Hire Bloom, 23-year-old Angy Lima from Guatemala spent her days exhausted by a brutal routine, leaving home at 3 AM, enduring three hours of traffic each way, and returning at 8 PM with no time for studies, exercise, or family.

“I started to worry about my health,” Angy recalled. “I was eating fast food every day, barely sleeping, and didn’t have time to study or spend time with my family.”

Everything changed when Angy found her remote role with Banner Pest Services through Hire Bloom. She was hired as a Customer Service Representative.

Working from home transformed not only her daily routine but also her financial stability. Instead of spending on gas, parking, and food, Angie now saves money, earns more, and has the freedom to invest in herself.

Her remote role also helped her improve her college grades in clinical psychology, as she now has the time and focus to study effectively. Today, Angie is thriving—healthier, happier, and more confident in her future.

“Before, I lived paycheck to paycheck, now, I see my paycheck as an opportunity to invest, to grow, and to enjoy life. I even signed up for Pilates classes!”