Case study

How Banner Pest Services achieved massive time and cost savings

$115k

Saved annually by partnering with Hire Bloom

2.8x

Better retention than hiring US agents

2.4x

Banner helps workers earn more than in their local markets

Highlights

General Manager Wendy Gibson was skeptical that offshore talent could meet the
After a successful pilot in collections, Check City expanded to 14 Hire Bloom team members
Hire Bloom team members make up 28% of headcount in those departments but only 18.5%
86% three-month retention rate — 2.87x better than the 30% US industry average

Scaling challenges in a competitive market

When Banner, a fast-growing Utah-based company with customers across California, needed to scale, COO and co-founder Nate Sorensen ran into familiar challenges. Local hiring in Utah County was slow and unreliable — candidates often skipped interviews, and recruiting took weeks. The team needed dependable hires fast, but concerns about offshore quality initially held them back.

Past experiences with offshore providers had been disappointing. Though the cost savings were clear, most created management barriers that limited Banner’s ability to train employees directly or address performance issues effectively.

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