Research Report
State of Home Services 2026
We surveyed 32 home services operators — from owner-operated shops to $100M+ PE-backed platforms — about AI, margins, private equity, and labor. The biggest operators use AI the least broadly, and they're posting the best margins in the field.
Inside the report:
→ Why the biggest operators aren't rushing AI — and what their margins show
→ The phone-line gamble: 41% of AI users aim it at the exact moment customers punish hardest
→ The new math of consolidation — 53% approached by PE in the past year
→ One labor market, two crises: hiring under $25M, leadership depth above it
→ Inside Best Choice Roofing's deliberate AI playbook with CEO Bryce Barnett
