2026 AI in Home Services Report
What over 10,000 Home Service review are Actually saying about AI
69% of home services customers who mention AI in their reviews are not happy about it. And only ~5% are actually praising AI that worked. The rest are rewarding companies for NOT using it.
Inside the report:
→ The 3 AI failures driving the worst reviews
→ The 3 hidden costs (turnover, escalation, churn)
→ A work-allocation matrix for where AI actually wins and where humans do
→ Inside Best Choice Roofing's AI strategy with CEO Bryce Barnett
