2026 AI in Home Services Report
What Over 10,000 Home Service Reviews Are Actually Saying About AI
78% of home services customers who mention AI in their reviews are unhappy about it. Only 6% are praising AI that actually worked. Most of the rest are rewarding companies for NOT using it.
Inside the report:
→ The 3 AI failures driving the worst reviews
→ The 3 hidden costs (turnover, escalation, churn)
→ A work-allocation matrix for where AI actually wins and where humans do
→ Inside Best Choice Roofing's AI strategy with CEO Bryce Barnett
